NCH Support Desk

Getting Started: Login Info and Your User Profile 5

• Logging into NEICE
• Reset Password
• Create Your Electronic Signature
• What is NEICE?
• Ways to get help in NEICE M/CMS

Using NEICE - The Basics 5

• NEICE Case IDs
• Send New Case: From Local Office to State ICPC Coordinator
• Notifications Generated by Transmittals and Messages
• Using the Case List to Manage Caseload
• NEICE User Guide

Before You Add a New Case 3

• Best Practice: Before You Add a New Case
• Create and/or Manage New Child in NEICE
• Create and Manage Placement Resource

Add New Case to NEICE 4

• Create or Add New Case
• Add Case Details
• Add 100A to the Case
• Add Documents to a Case (NOT 100As or 100Bs)

ICPC Coordinator Tasks 3

• Signing the 100A and Sending the Home Study Decision
• Change Child Jurisdiction
• Convert a Case

Reports 4

• How to Use Reports
• NEICE Reports for ICPC Coordinators
• NEICE Reports for State Admins
• Report Training Webinar and Slide Deck

Online Training 3

• Training: Secure Document Portal for Not Yet Live in NEICE States (with signed MOUs)
• Training: Secure Document Portal for M/CMS Users
• Training: Secure Document Portal for Clearinghouse Users (Receiving Documents)

NEICE User Group 1

• NEICE User Group Kick Off Meeting

Frequently Asked Questions 1

• How does NEICE calculate overdue timelines?